Archive for the ‘Healthy Conversations’ Category

Power vs priorities in global pharma

Thursday, November 10th, 2011

Recent IMS data show that emerging markets are expected to see the quickest growth within the pharmaceutical market over the next five years. The increase, which is estimated to show a rise from 18% in 2010 to 28% by 2015, is likely to be driven by greater access to prescription medicines through reforms, blockbuster patent expiries and economic growth in countries such as Brazil, China and Russia. In contrast, European and US spending on pharmaceutical products is set to decline during the same period from 24 per cent to 19 per cent and from 36 per cent to 31 per cent respectively. So, how are the more established markets responding to this impending and seemingly inevitable shift in power?

In the US last week, the FDA announced that it had approved 35 new drugs during the 2011 financial year, which ended on 30 September. The announcement also highlights that the US was the first country to approve 24 of the 35 new drugs and that for all but one of these, an approval decision was issued within the timeframe agreed with the pharmaceutical manufacturer. Dr Janet Woodcock, director of the FDA’s Center for Drug Evaluation and Research, has suggested that the approvals reflect the agency’s flexibility in working with stakeholders and the introduction of the Prescription Drug User Fee Act (PDUFA). Whatever the reason, the upturn is good news for the industry, which has failed to produce many new drugs in recent years despite increases in research spending. However, whether this constitutes a blip or a real turning point obviously remains to be seen.

Across the pond this week, results from the annual Life Sciences Leaders’ Survey show that the industry is concerned about the UK’s position as a centre for global research and development. Since last year’s survey was conducted, the general consensus is that UK competitiveness has deteriorated and the Government could be doing more to help life sciences flourish with key issues cited including the cost of doing business in the UK, NHS reorganisation, future medicines’ pricing systems and the regulatory burden in Europe, as well as the UK. The findings have prompted Stephen Whitehead, chief executive of the ABPI, to say that: “More needs to be done to support pharmaceutical companies and the NHS in creating an environment where innovation thrives…” and “…unnecessary bureaucracy needs to be eliminated so that new treatments can reach patients as quickly as possible.” Significantly, at least half of those surveyed that answered the question on value-based pricing (the system of setting drug prices according to the value medicines provide) said they believed it would reduce market access and lead to the UK falling behind as an early launch market.

Similarly, while a recent report commissioned by the Department of Business, Innovation and Skills has revealed that health and medical sciences are two areas of research where the UK excels (based largely on the number of times the country’s researchers have their work cited in academic journals), it has also highlighted that the UK’s ability to sustain its leadership position is far from inevitable. Those working within the pharmaceutical industry feel that if the UK is to remain at the forefront, investment must continue to be encouraged. In response to this, the ABPI and the NHS are currently collaborating on a new policy paper on innovation and research, which is anticipated before Christmas.

Evidently, interested parties on both sides of the Atlantic are well aware of the predicament they face and have taken steps to try to address this, albeit in differing directions. While it might not be possible to turn back the tide, there is the potential to at least stem it. In the meantime, healthcare communications will need to continue to monitor the evolving situation and adapt its approach accordingly. In the very least, it seems likely that the same or more will be expected for less and ever smarter ways of working will need to be identified, combined with a healthy dose of realism! Despite these challenges, we remain adamant that patient interests should be considered first and foremost, wherever they live!

Google’s bespoke design revolution

Thursday, November 3rd, 2011

Combine 16 illustrators, a huge white floor, three days and a whole lot of Sharpie pens and what do you get? Bespoke front covers for 2,500 copies of Google’s Think Quarterly magazine, that’s what!

The Virgo design team is always on the lookout for design inspiration to help us deliver materials and campaigns that look as good as they read – whether offline or in the digital world, where communicating visually is vital. We came across Google’s epic doodles – which were divided up to form the unique front covers – and couldn’t help but be impressed. The illustrators created 3,750 individual drawings to represent technology bringing people together.

This unusual project has certainly got us appreciating bespoke design and thinking about how we can approach projects creatively. To see more, check out the video…

Google Think Quarterly doodle video

To centralise or not to centralise? That still appears to be the question

Friday, October 28th, 2011

The NHS has gone through a number of evolutionary stages in its 60 year existence, and at each stage the argument for decision-making at a local or central level has been hotly contested. This issue seems to have reared its head again for Sir David Nicholson and Andrew Lansley as a draft of ‘Towards Service Excellence’, the Department of Health guidance on commissioning support, was leaked to the Health Service Journal last week .

A major tenant of the Health and Social Care Bill, which is still slowly working its way through Parliament, is to decentralise the decision-making process. However the guidance recently circulated to Primary Care Trusts indicates that a number of functions originally earmarked for local clinical commissioning groups will now be handed back to regional subsidiaries of the newly formed NHS Commissioning Board.

The leaked document suggests that four key functions for the smooth running of commissioning (business intelligence such as collecting or organising data, major clinical procurement, back office functions such as IT, human resources and finance, and communications services) are best done ‘at scale’ and highlights that considerable savings would be achieved by delivering these. Not only that, but these functions are also stated to be ‘at risk of becoming unsustainable if not centralised’ – a sentiment arguably at opposite ends of the spectrum to the original aims of the Bill!

The most interesting aspect of this argument is the concept of ‘at scale’. Andrew Lansley was understood to want to promote local and patient-centric decision-making by elevating GPs to powerful budgetholders, as well as scrap the existing system of PCTs and SHAs that were branding as ‘too bureaucratic’. Perhaps this guidance is a sign that practical considerations are catching up with policymakers at the Department of Health, as large organisations in any sector will tell you that it is often inappropriate and inefficient to devolve responsibility for all services to a local level.

We’ll be watching closely to see how commissioning functions will eventually be divided between clinical commissioning groups and regional arms of the NHS Commissioning Board. As the latest plans appear to suggest approximately ten outposts will be established across the country, perhaps we will never be able to escape the ‘bureaucratic structure’ of centralised bodies in an efficient and well run health service?

Mistakes revealed: Online media… a journalists’ friend or foe?

Friday, October 14th, 2011

It’s no secret that the demand to gain access to information at the touch of a button (or should I say the touch of an ipad!) has seen the evolution of online media. With news and material communicated around the world in a matter of seconds, is it time for journalists to realise the world is watching?

With an estimated 2 billion internet users worldwide, an error of judgement can be broadcast globally in a matter of seconds. No one will easily forget the Daily Mail’s reporting on the ‘guilty’ – or not ‘not guilty’ – Amanda Knox, that in its rush to break the story first, broadcasted an inaccurate report to the world. Unfortunately this kind of action just adds further collateral to the current Leveson inquiry (but that’s a whole other debate altogether).

Just this week, we’ve seen another ‘oopsy’ moment when freelance foreign correspondent Rob Crilly’s irate tweets to the Telegraph editor over his modified article, were automatically posted on the Telegraph website. Rob’s actions remind us that the World Wide Web is aptly named – our online actions are available for the world to see in a flash. Despite both these errors being swiftly removed from the public domain they have stimulated widespread reporting and show that online mediums allow the ever watching world to see mistakes which print media never could.

Despite all this, the likes of Twitter provide a resource many journalists cannot now live without and figures from the fourth annual Digital Journalism Study found nearly half (47 per cent) use Twitter as a source. It has revolutionised the way they work and instantaneously broadcast information. It has in fact proven to be mutually beneficial for both journalists and the audience, so like many friendships, they may have fallings out once in a while but they will almost always kiss and make up and come back for more.

Let’s not forget about our humble, dedicated local radio listener

Tuesday, October 11th, 2011

The axe is falling on local radio and television. Cuts have been announced at the BBC last week, as a result of the Government freeze in the licence fee until 2016. Local radio is one of the areas that will take a significant hit, its budget will be cut by just over 4%, or £5.3 million.

It means output will probably syndicate with neighbouring stations during the daytime, whilst listeners will have to get used to national programmes in the evenings, going against the very notion of local radio. Local newsrooms will no doubt be trimmed down to operate on a shoestring as fewer and shorter local bulletins will result in less resources making original local news.

But what does this mean for PR and communications? Local radio is a powerful medium for the communication of targeted local information. We can remind the local listener of our messages on the hour, over and over, many times a day, whether they’re at home or on the move.

Ultimately, fewer and shorter local bulletins will mean a bigger struggle to get our messages out there, but we must adapt. Our local listener will soon have less time to hear us even though they seek ever increasing amounts of information specific to them. So that means tailoring our messages and making them more relevant than ever to ensure we make the local cut.

A refreshing approach to charidee

Monday, October 3rd, 2011

Every so often there’s a campaign that comes along which beams creativity and radiates rightness. Yesterday saw the launch of ‘Own A Colour’ – a joint initiative between Dulux and UNICEF, which immediately captured our attention.

Under normal circumstances these two parties wouldn’t have much in common. But, the paint brand has teamed up with the world’s leading children’s charity to offer people the opportunity to buy from a selection of 16.7 million colours – the number the average computer, smartphone and tablet can display. Their ultimate aim is to have members of the public name each of these for at least £1 to raise money for children and young people in over 190 countries across the world. Funds will be used to help UNICEF continue to fulfill their ongoing goal of ensuring that children’s right to be educated, healthy, protected and treated fairly is a reality.

What we have here is a project that’s not only unique and visually stimulating but empathic and thought-provoking. It hits the nail on the head and in a time where the value of online networks is often questioned, clearly demonstrates the ripple effect of social media and power of the masses – over £60,000 has already been raised in only a couple of days.

Working towards £16.7 million is no small feat, celebrity endorsement or not. R68 G25 B117 – that’s us. How about you? Go on, buy a colour and help save a child’s life.

Our chief blogger Ed says goodbye for a sabbatical

Friday, September 30th, 2011
For those who know me as a regular contributor and general blog caretaker – and for those who don’t – I will be on a six-month sabbatical from next week on a kind of belated ‘gap year’, travelling and volunteering in South America. For those who are interested, I’ll be blogging over at www.twoheadsouth.tumblr.com (though this will doubtless be far more related to the online backpacking community than the healthcare communications camp).

I’ll be back in April next year, but until then Ray Sadri will be taking the reins to oversee the blog, with regular contributions from everyone here at Virgo.

‘The internet of things’: Thoughts on how the evolution of the web will impact healthcare

Friday, September 30th, 2011

Last week, Radio Four broadcast a talk by Russell Davies, who is amongst other things a columnist for Wired magazine and a prolific blogger about the online/digital era, all about the ‘internet with things’. The short but fascinating talk is still on iPlayer and well worth a listen.

Russell says that social web, where people’s lives are interconnected through various networks and platforms, has already evolved to such a high point that further advances will be about refinement, not revolution. The internet will always be about people, but it will become increasingly about ‘things’, where objects are connected to the internet, such as sensors on roads reporting on the weather or accidents, or sensors on animals to report on their health.

Clearly, employing such sophisticated technology would need to have a significant enough business or social benefit to justify the cost. But the argument is that this won’t stop inventors or ‘Makers’ from playing with the technology. Instead, it could enable innovation from the bottom up.

The picture below is of an internet-enabled robot. Now I’m not 100 per cent clear on how this all works as I’m far from a tech-head, but the idea is that you can fit your ‘thing’ with an Arduino, which enables you to connect the device to the internet. You can then programme it to do simple things like move forwards or backwards and trace the direction it has taken online. This doesn’t seem immediately useful, but think creatively and there is a whole world of opportunities.

The examples Russell uses are much more interesting…

Hardware Hackers are the kind of people who strap ordinary cameras to weather balloons to photograph space, give them things like the Arduino and they make machines which blow bubbles when they see their own names on twitter. Or they make pairs of lamps for lovers separated by distance – connected lamps, so if you switch one of them off, the other goes off too – a little reminder of what your love in another timezone is up to.

These are the same curious, hybrid, inventive sort of people who built the web and pioneered social media. They’re turning from mucking about with the web to mucking about with the real world because there seems to be a whole new set of interesting things to invent, unoccupied, uncolonised space.

In healthcare this is particularly relevant as such medical devices are already being built, not least of which is this amazing sonar for the visually impaired that works by telling the wearer of a glove the proximity of objects.

No doubt there will be significant developments in this field over the coming years, though it appears we are currently at a significant junction in terms of where things will head based on the decisions that will be made by the big players in technology. If Apple and Google embrace the opportunities the Arduino represents, this could mean that devices made by these companies, such as iPhones and Android phones and devices, are ‘unlocked’ to allow developers – amateur and professional – to build hardware that will work across these devices. I’m just guessing here, but wouldn’t this be a MASSIVE development that could lead to all kinds of fantastic inventions and ideas, and genuine innovation from the bottom up?

This all sounds like we’re finally living in the 21st Century. I mean, everyone is secretly disappointed that we’re not flying around in our cars yet and that the new Back To The Future Nike shoes don’t automatically do up the laces, aren’t they?

Facebook drinks advertising in the spotlight

Friday, September 23rd, 2011

You may have read today that the multimillion-dollar deal that drink company Diageo has agreed with Facebook is causing outrage amongst health experts and alcohol campaigners. This is because they believe alcohol marketing on the popular social network site will fuel the under-age drinking epidemic.

There is no denying that advertising on Facebook has been hugely profitable for Diageo – this activity alone has resulted in a 20% increase in sales but perhaps announcing this at the same time as the deal only serves to add fuel to the fire. Some think that it’s not right that marketers can target Facebook users given the social network was originally supposed to be about genuine friendship and real relationships, not business.

Although Facebook argues that pages set up by alcohol advertisers are ‘age-gated’, and therefore only accessible to those who are over 18, health experts counter that the age verification process for social networking sites is ineffective given many youngsters lie about their age.

The reality is, many youths are exposed to alcohol marketing every day, whether it is TV, online, outdoor or print advertising. Some might argue that Facebook advertising offers more control than other mediums and that parents can monitor what children are doing online more easily than what they are seeing on billboards or on TV. But there is a legitimate concern about online promotion because of the highly targeted, personalised nature of social media marketing. There is a feeling that the private, personal spaces we inhabit online are becoming infiltrated without our awareness or consent. That everything you write is being used to sell to you. To many, it just feels more underhand and more devious than traditional advertising, where you know where you stand a lot more.

The key point is that social media marketing is a very sensitive area, especially in the health arena, and that any kind of healthcare communications must be transparent, well judged and learn from the big developments in other arenas to be effective and well received.

Will 2011 be remembered as the year of social media?

Wednesday, September 21st, 2011

2011 has been a momentous year for a dramatic range of news stories, but perhaps more than anything else it will be remembered as the year of social media. After the Arab Spring, the widespread effective hacking of companies, riots in England blamed on BlackBerry Messenger, super-injunctions and a legal precedent for internet ‘trolling’, social media has become recognised as a power like no other.

But do the people in power fully grasp the threats and opportunities social media represents? I think the fact that the UK government seriously considered ‘shutting down’ social media sites in response to the riots answers that question. After all, we’re not talking about a few pesky chat forums are we? The social web is a revolution in the way society communicates as a whole. It might not even be long before access to social media is considered a human right.

Social media and democracy are close bedfellows. But a technological viewpoint can be misleading. After all, the Arab Spring would never have happened if the conditions for revolution were not present and the hunger for change was not widespread. Even in populations with highly limited access to the internet, social media can still be a driver for change, mobilising a group that takes action out to the masses.

The big question is, will individual countries and economic power-blocks such as the EU and US continue to respond to social media movements, or predict and lead through social media? Of all the lessons history has to offer, 2011 should may well be remembered as a turning point at which governments realised they had to stop reacting to events and social movements around them, often far too late, and take a different approach altogether.